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About: Bright Hospital

(as the patient),

Whilst recovering from pneumonia my gp was concerned about my existing heart problem. She advised me if I began to feel any heart symptoms to ring a ambulance immediately. I was feeling discomfort so I consulted with 'nurse on call', they rang an ambulance for me.

Arrived at Bright Hospital, paramedic spoke to the nurse. I recall the nurse said to paramedic, who wants to stab them, you or me. Paramedic replied, this one has a history, referring to my pneumonia. The paramedic was very nice to me, but I feel the nurse should not seem to threaten patients with a stabbing.

I felt scared. The nurse then sent me home in the early hours of the morning in my night clothes in the rain. This didn't help in my recovery of pneumonia. I walked all the way home. 

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Responses

Response from Erin Graves, Nurse Unit Manager, Bright Hospital, Alpine Health 5 months ago
Erin Graves
Nurse Unit Manager, Bright Hospital,
Alpine Health
Submitted on 6/11/2023 at 3:58 PM
Published on Care Opinion at 3:59 PM


Dear lyragz93,

Firstly, thank you for taking the time to provide feedback on your recent experience at Bright Hospital Urgent Care Centre.

I am so sorry to hear of your experience, and that you felt scared.

I would really like to follow this up further, if you would like to email me more details about your experience, including when this occurred, to erin.graves@alpinehealth.org.au.

Kindest regards,

Erin Graves

Nurse Unit Manager (0.8 EFT)

Bright Hospital

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