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Mental health

Posted By lionfe69

"Mental health"

About: Busselton Health Campus / Emergency Department

(as the patient),

I was discharged and told that I could return at any time. I went back because I didn't feel well, and was told there was no one that could help me. I returned the following morning to ask to speak to a mental health specialist and they told me there wasn't anyone available and I should 'go do something' and wait for another team later that day. When a patient is in distress, I feel that sending them away is the last thing that should happen.

Absolutely atrocious treatment, in my opinion. I feel the ED nurses are not trained to deal with mental health issues and are seemingly dismissive. I feel it's dangerous.

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Responses

Response from Caroline Booker, Clinical Nurse Manager, Busselton Health Campus, WACHS South West 5 months ago
Caroline Booker
Clinical Nurse Manager, Busselton Health Campus,
WACHS South West

Submitted on 27/11/2023 at 3:49 PM
Published on Care Opinion at 4:00 PM

Dear lionfe69,

Thank you so much for bringing this to our attention. I am really interested in what happened here as it is definitely not what I would expect for care of a patient presenting to our ED.

I am so sorry that you had this experience and request that you contact me either by phone or by email so that I can look into it further

Thank you.

Yours sincerely

Caroline Booker

Clinical Nurse Manager

caroline.booker@health.wa.gov.au

Tel 9722 6061

Busselton Emergency Department

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Update posted by lionfe69 (the patient)

Update: The phone number provided is incorrect. I reached out via email and no response.

Response from Caroline Booker, Clinical Nurse Manager, Busselton Health Campus, WACHS South West 3 months ago
Caroline Booker
Clinical Nurse Manager, Busselton Health Campus,
WACHS South West

Submitted on 11/01/2024 at 4:37 PM
Published on Care Opinion at 4:40 PM

Dear lionfe69,

I am so sorry that you have not been able to get through and I can see my mistake I gave you the wrong prefix to my number. I have double checked my spam folders and I can't find your email.

Would you please try again as I would love the opportunity to speak to you about this.

My correct number is 9753 6061.

You can also contact the Regional Coordinator of Consumer Feedback on 9753 6537 or by email to swfeedback@health.wa.gov.au

I hope to hear from you soon.

Kind Regards

Caroline Booker

Clinical Nurse Manager

caroline.booker@health.wa.gov.au

Busselton Emergency Department

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