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Hospital beds

Posted By likeablesm54

"Hospital beds"

About: Rockingham General Hospital / Emergency Department

(as a relative),

Well we arrived at Rockingham Hospital recently and came into emergency and was seen by the doctor in emergency etc and the following day we were continually being told that a bed shouldn't be too much longer for my parent to go to a ward but there was still none available in the ward.

My parent was ever so uncomfortable on this emergency bed. Their bottom was getting sorer and sorer from the mattress and the fact is they’re weak so that doesn't help. In my opinion, they really need to make theses beds more comfortable if they plan on keeping patients in these beds for an extended amount of time plus I believe making this hospital bigger to supply the ever growing population of this area for bed availability in the wards. It seems population is getting bigger not smaller.

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Responses

Response from Kath Smith, Executive Director, Rockingham Peel Group, South Metropolitan Health Service 5 months ago
Kath Smith
Executive Director, Rockingham Peel Group,
South Metropolitan Health Service

Submitted on 27/11/2023 at 7:01 PM
Published on Care Opinion on 28/11/2023 at 10:00 AM

picture of Kath Smith

Dear likeablesm54

Thank you for sharing your relative’s experience at Rockingham General Hospital (RGH) Emergency Department (ED), I am very sorry to hear that your parent was very uncomfortable and for any distress caused whilst waiting for a bed on the ward.

The ED aims to move all patients to a ward bed as soon as possible. If there are delays staff can request a hospital bed or a pressure relieving mattress for the patient while they are in the ED. I am very sorry this did not occur for your parent. As a result of your feedback, I have asked that all ED nursing staff are reminded of the importance of patient comfort and consideration of provision of a hospital bed where there are delays in patient transfer to the ward.

All WA hospitals, including RGH, are required to report admission times to the WA Government and is closely monitored on performance and any delays. In 2022 a new 30 bedded medical ward was opened to provide more hospital beds. RGH is committed to providing compassionate, high quality patient care. If you would like me to look further into your parent’s care and any delays, please contact our consumer liaison team on 9599 4323. I sincerely thank you for taking the time to provide feedback and I hope that your parent is now recovering well.

Kind Regards

Kath Smith

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