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"My child's hospital treatment"

About: Latrobe Regional Hospital

(as a parent/guardian),

My young child presented to Traralgon hospital via ambulance recently with severe abdominal pain/vomiting/temps. Has a hx of intussusception. The ambulance gave them Fentanyl which only eased their pain as they were screaming in agony as ambulance arrived. I felt the treating emergency nurse was so rude and uncaring, I recall they threw an icypole at my child, woke my child from a deep sleep and demanded they drink something or they will get a needle. My child was shaking in fear of the thought of getting a needle. I feel this nurse should not be working with children and seemingly threatening them with needles the way I believe this nurse did.

We were told that we would have to then spend the night in the waiting room, with numerous intoxicated people. Not a nice place for a young child to have to spend the night.

We were discharged and told to give my child panadol, which doesn’t touch their pain. I feel like I am banging my head against a brick wall trying to tell drs that my child is constantly sick with abdo pain/vomiting and has had admissions before due to this. Their pain is still ongoing with their crying/vomiting, I’ve lost hope in taking them to hospital as I feel nothing gets done. This is no way for a child to live. Why can’t the Drs do something so my child can live a normal life?

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Responses

Response from Care Opinion Australia, Care Opinion Australia 5 months ago
Care Opinion Australia
Care Opinion Australia
Submitted on 1/12/2023 at 1:35 PM
Published on Care Opinion at 1:51 PM


The following response has been published by Care Opinion on behalf of Latrobe Regional Health

Thank you for your feedback, we are sorry to hear that you have had a negative experience at Latrobe Regional Health.

Feedback is important to us and should be provided directly to Latrobe Regional Health so that we can listen, review and look at ways to improve our service.

In this particular case we would require further details to be able to contact and respond to you.

Complaints and any Feedback can be provided at https://lrh.com.au/patients-family-friends/leave-feedback/.

Kind regards

Consumer Liaison Team

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