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"Hospital care at Sydney Eye Hospital"

About: Sydney / Sydney Eye Hospital

(as the patient),

My recent stay at Sydney Eye Hospital deserves my accolades.

I was  diagnosed with Choroidal Melanoma recently and received surgery to place a radioactive plaque on my eye which was recently removed. 

Although anxious and uncertain every person I encountered at the Sydney Eye Hospital was amazing. 

I want all the new Australians working there to know I think they are incredible people to learn English as a second language and that the nurses and other specialists that study that they are indeed legends! 

They are speaking English with so many others that have a different first language too - or that have English accents themselves eg. New Zealand, English, Irish, Scottish, South African etc as well as a lot of good old Aussie slang - older immigrants with their own pronunciation too. 

Bravo! 

The ones studying in this second language get an extra special respect and kudos from me including the lovely student 'Yong' I am sorry now I did not get her exact and full name - Yong was with me at my admission (in training) and it was so lovely that she was on my ward after the operation. I do hope Yong gets this review and it can be included in Yong's assessments that were taking place.

The English these people learn and study with is the exact same English that a lot of us Australian born struggle with as a first language -  in the difficulty of spelling! the same sounding words spelt differently and they really are such different meanings at times.

So here is thanks so much to all of the people included in my care 🙏 Nurses, Admin, Cleaners, Cooks, kitchen staff and especially to my surgeon Li-Ann Lim and Dr Michael (although I didn't expect him in surgery he was there ❤️) and the awesome anaesthetic Dr and surgical team 👏  forever grateful!

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Responses

Response from Natalie Maier, Director of Nursing and Support Services, Sydney/Sydney Eye Hospital 5 months ago
Natalie Maier
Director of Nursing and Support Services,
Sydney/Sydney Eye Hospital

Senior Manager

Submitted on 29/11/2023 at 8:31 AM
Published on Care Opinion at 9:57 AM


Dear telescopiumbj94,

Thank you for taking time in providing this wonderful feedback. We are delighted to hear that you have received amazing care during your eye surgery at Sydney/ Sydney Eye Hospital.

Your commendation to our diverse workforce, that every staff has made you feel welcome, respected, and comfortable reflects our commitment to a culturally competent care. It is also great for staff being acknowledged.

We will ensure to pass on this lovely compliment to all staff mentioned. Each staff mentioned will receive a Hero Award Certificate.

Kind Regards,

Natalie Maier

Director of Nursing and Support Service

Sydney/ Sydney Eye Hospital

Dr Pauline Rumma

Director of Clinical Service

Sydney/ Sydney Eye Hospital

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Update posted by telescopiumbj94 (the patient)

Thank you Dr Rumma,

Please ensure Bella gets a Hero's award too (I did not mention her name) and the other nurses specific to my eye care (I cannot remember their names). I was in level 1 Bed A2.

Thank you

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