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"Kind and caring staff"

About: Patient Assisted Travel Scheme - WACHS Midwest

(as a service user),

I would like to thank Amanda in PATS reception.  I have had cause to need assistance several times in the last few months and every time I have come in and seen her she has been kind and caring. Amanda has taken the time to listen to my fears concerns and heart ache.  She is compassionate and has helped over every part of the process.  Even assisting with filling out forms when I was simply too overwhelmed.  These are the moments that count when you are drowning in grief.  She has made a terrible time in my life a little bit easier to get through.  So thank you 

Thank you also to her, Orla, Emily and Zahira for helping me through recently when I had a breakdown after such terrible news,  you sorted out all the things I didn’t have the energy to do, it’s a wonder to know people do still care 

Thank you 

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Responses

Response from Karen Street, Director Population Health, WACHS Midwest 4 months ago
Karen Street
Director Population Health,
WACHS Midwest
Submitted on 5/12/2023 at 4:07 PM
Published on Care Opinion at 4:31 PM


picture of Karen Street

Dear trapperms59,

Thank you for reaching out to us during these difficult times for you.

I was extremely proud to read of how well Amanda has supported you recently, ably assisted by Orla, Emily and Zahira. Their compassion and dedication to supporting our community extends far beyond just the PATS process and they provide patients and families with a warm friendly environment.

I have already shared your kind words and thanked them all for their excellent work.

I hope you are accessing all the care you need and wish you all the best.

Kind Regards

Karen Street

PATS Coordinator

WA Country Health Service - Midwest

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