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NICU constant miscommunication/unprofessionalism

Posted By likeablerb99

"NICU constant miscommunication/unprofessionalism"

About: King Edward Memorial Hospital / Neonatology

(as a parent/guardian),

Had a 26 week old baby delivered, delivered by c section, I believe the rear of their head was split open upon delivery due to a scalpel. Dealt with that. CPAP cares, nurse didn't have stuff organised or ready and O2 level dropped on my baby, bad desat. Dealt with that.

Told hernia surgery was to go ahead on a certain date, was re booked for a couple of days later and was not told or communicated with about this until 4 days before the surgery. I work FIFO so booked this time off weeks in advance. And now can’t be home for the surgery. Told after surgery had been done we would be discharged a few days later and re admitted to King Edward memorial hospital after again we were told we would do an air test at another hospital and after that be discharged from the other hospital. I feel this place is not very organised! Seemingly no communication between multiple party's. This has caused my major issues with my party and I's mental health!!! All while trying to keep things normal for our young child at home. How does a hospital fail to communicate with parents or other hospitals.

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Responses

Response from Delaney Gibbons, Director, Safety Quality and Performance, Safety, Quality and Performance, Women and Newborn Health Service 4 months ago
Delaney Gibbons
Director, Safety Quality and Performance, Safety, Quality and Performance,
Women and Newborn Health Service

Submitted on 13/12/2023 at 5:06 PM
Published on Care Opinion at 5:14 PM

picture of Delaney Gibbons

Dear likeablerb99,

Thank you for reaching out to share your story. I am so terribly sorry to hear about your experience at King Edward Memorial Hospital and the impact this has had on you and your family’s wellbeing. We would very much like the opportunity to speak with you about the concerns that arose during your admission, as well as the issues you have raised around communication about surgery and further testing. If you feel comfortable doing so, I would encourage you to contact our Consumer Liaison Service on 6458 1444, or email wnhscls@health.wa.gov.au, so they can assist further.

We hope to hear from you soon.

Kind regards

Delaney

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Response from Debbie Chiffings, Nursing Co-Director Medicine, Child and Adolescent Health Service - WA 4 months ago
Debbie Chiffings
Nursing Co-Director Medicine,
Child and Adolescent Health Service - WA

Submitted on 14/12/2023 at 5:21 PM
Published on Care Opinion on 15/12/2023 at 10:37 AM

Dear likeablerb99

Thank you for taking the time to share your story about your experience in the neonatal unit following the birth of your baby. I am very sorry to hear about your experience and the impact this had upon you and your partner. I appreciate that having a baby in NICU is a very stressful time for families and I sincerely apologise that we have added to this by poor communication and coordination of your baby’s care.

Your feedback has provided the opportunity for the Neonatology team to consider how this aspect of our service can be improved. We will ensure that families have a single point of contact to coordinate care for patients moving between hospitals for treatment to improve our service for other families.

We would very much appreciate the opportunity to discuss this further with you and your partner. If you are open to this, please contact our Consumer Liaison Service on 6456 0032 or email CAHSFeedback@health.wa.gov.au to arrange a meeting at a time convenient to you.

Yours sincerely

Debbie Chiffings
Nurse Co-Director, Neonatology
Child and Adolescent Health Service

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