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Care Opinion

Inpatient Experience

Posted By lyramj53

"Inpatient Experience"

About: St George Hospital / 5A Neurosurgery / Trauma

(as the patient),

At the time of writing this story, I have now been in St George Hospital for over one week. It has been a time of discomfort and anxiety whilst waiting for medical teams to best deal with my condition. However, instead of being a negative experience , this has been a very good one. The brilliant, empathetic, humorous and energetic and colourful nurses I've seen in 5A have made my journey a more pleasant and calming experience. In my experience, their professionalism, care and dedication to their patients is next level. Thank you to the wonderful team from 5 A, continue what you are doing as I believe you are all wonderful human beings truly making a difference to so many lives. 

lyramj53
xxx

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Responses

Response from Angela Karooz, General Manager, St George Hospital 4 months ago
Angela Karooz
General Manager,
St George Hospital

Submitted on 20/12/2023 at 11:38 AM
Published on Care Opinion at 12:05 PM

Dear lyramj53,

I want to express my sincere gratitude to you for taking the time to share your feedback regarding your experience as an inpatient on our ward 5A. Your comments mean a great deal to us, and we are delighted to hear that your stay at our facility was a positive one.

It is heartening to read that you had a pleasant and calming experience during your time on our ward and that you found our staff to be both professional and empathetic. Providing exceptional patient care is at the core of our mission, and your feedback reinforces our commitment to delivering the highest standards of care to our patients.

Our team takes great pride in their work, and your kind words are a testament to their dedication. I have forwarded your kind-hearted words of gratitude to the Divisional Director - Surgery & the Nursing Unit Manager and I will ensure that your feedback is shared with the entire team as recognition for their hard work and commitment to your well-being.

Once again, thank you for sharing your feedback with us. I wish you all the very best with your recovery.

Warmest Regards,

Ange Karooz

General Manager

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