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Care Opinion

The care of my Mum

Posted By cyclonecx73

"The care of my Mum"

About: Northampton Health Service (Aged Care)

(as a relative),

Mum went into respite care at Brookview Aged Care facility in Northampton  (regional WA) in mid 2021 but chose to stay on.  I can't speak highly enough of the exceptionally loving and respectful care she has received from all staff I've seen in this small residential facility, also the regular visits from her lovely GP Margot.  Although Mum's dementia is progressing rapidly and she barely speaks now, I know she is happy at BV which is a great relief to me as I feel so often we hear of aged care facility horror stories and I live 7 hours drive away so cannot visit more than monthly to keep a closer eye on her.  Fortunately I don't need to - Mum is always clean and well dressed, well fed and engaged/stimulated by each and every staff member I've seen at BV.

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Responses

Response from Di Franklin, Operations Manager, Midwest Murchison, WA Country Health Service Midwest 4 months ago
Di Franklin
Operations Manager, Midwest Murchison,
WA Country Health Service Midwest

Submitted on 20/12/2023 at 6:48 PM
Published on Care Opinion on 21/12/2023 at 10:22 AM

picture of Di Franklin

Dear cyclonecx73

Thank you for sharing your kind words on Care Opinion.

It is a privilege to look after our community members in Brookview and have their families entrust us with their care. It’s wonderful to receive feedback like yours acknowledging all the hard work the team do to ensure the residents are comfortable in their home. I am very proud of the team at Brookview and will ensure your lovely words are shared with everyone.

Regards

Di Franklin

Operations Manager Midwest Murchison

WA country Health Service – Midwest

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