"My parent's health care after a severe stroke and my experience"

Recently, my parent suffered a severe stroke at home. Ambulance was called and my parent presented to ED. CT stroke protocol scan was requested and my parent was taken to Radiology accompanied by PCA, RN and myself. The PCA took a seat next the RN, whilst I stood at the window watching my parent enter the scanner. The PCA went on their mobile and started scrolling and I recall said to the RN did they see a celebrity died, wonder what of? they continued to chat about this subject, all the while I was watching my parent nervously getting scanned.

Other WACHS staff (nothing to do with my parent's care?) entered this tiny room continuing to chit chat about their day to the PCA & RN. Given this room is tiny and my parent's stroke condition I felt this was inconsiderate and showed no compassion towards me or my parent nor the poor technicians trying to do their job. Are mobile phones allowed for personal use whilst at work and should all these staff be present & chatting? - It should be noted my parent become very unwell whilst being scanned and possibly had a heart attack during this scan. They were rushed back to ED.

My parent spent 3 weeks on the SARU ward. I was with them every morning to assist them with rehab as they do not speak english very well. Limited English was noted on my parent’s Care Plan on the wall.

After 3 weeks a MDT meeting was called and I and my siblings requested to attend. This was the first meeting and I noticed they made my parent attend also. There was no interpreter provided for them and the social worker began to apologise as we walked them down the corridor to the Gym Room - I had no idea what this meeting would entail other than all staff in their care attend. Each health professional gave a detailed speech, most of it not positive and I would have preferred that my parent had not been present due to their limited english- which I believe all staff were fully aware of. It was difficult to listen too, even though my parent's condition was grave, it would have been preferable my parent not attend this first meeting. The meeting ended and I began to wheel my parent to their room and their understanding of the meeting was in their question to me - " So I can go home now?". This broke my heart as I had to say "no" to my parent.

Sadly I received a call from the hospital around midnight that same evening - a MET call had been made for my parent - please come asap. I and my sibling's came but my parent had already passed. We spent our time with them and then gathered their belongings and began to leave - but a nurse wanted a word with us. They advised that the Mortuary will be in touch with us. I was absolutely shocked and still in grief and just left with my sibling in disbelief. Whilst in the car driving home I received a phone call from this same nurse asking what would I like done with your parent's false teeth and their watch? I was grieving and in absolute disbelief I was being asked such a question. From memory I just said my parent’s teeth belong with them and someone will collect their watch the next day. From my experience I need to let you know that we are all consumers and I feel we all should be treated with respect and as I understand it, staff need to show compassion and seemingly uphold their WACHS role with integrity in all situations.