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Care Opinion

Medications and smoking

Posted By mikewt45

"Medications and smoking"

About: Moodjar Adult Mental Health Ward

(as a service user),

I was a patient in the mental health ward. I am autistic level 2. I felt nobody was listening to my requests. I felt I was being completely ignored. I believe the heaters were on and it's the middle of summer. I'm not given my medication on time, as required. I was asked my medication times upon arrival, only to be completely ignored. My morning medication is given to me 2 hours later. My afternoon medication is given to me 5 hours later. This is causing my extreme anxiety. Anxiety that I feel would not be there, if my medication was given to me on time.

I feel I'm treated with complete disrespect. In my opinion, this mental health ward needs to be investigated. As I understand, it's a non smoking hospital, yet the staff seemingly let patients smoke in the communal courtyard, making the dining area completely stink of smoke, and the courtyard inaccessible to non smokers. I'm having a severe anxiety attack as I type this.

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Responses

Response from Neil Cowan, Executive Director, Armadale Kalamunda Group, EMHS 3 months ago
Neil Cowan
Executive Director, Armadale Kalamunda Group,
EMHS

Submitted on 9/01/2024 at 12:34 PM
Published on Care Opinion at 12:50 PM

picture of Neil Cowan

Dear mikewt45

Thank you so much for getting in touch, despite the anxiety you are faced with.

Armadale Health Service is indeed a no smoking hospital, and we support consumers with nicotine replacement therapies free of charge.

You should not have been subjected to any smell of smoke, let alone patients apparently smoking in the communal courtyard. This is being urgently investigated as I type so we take the right action immediately.

Whilst I can confirm the heaters were not, and are not on, our air conditioning has been struggling with the increased heat. We continue to maintain our air conditioning, which will now be subject to additional checks, and we also provide cold water for all consumers.

You should have received your medication on time. I acknowledge and fully apologise for this, this feedback has been given to the area concerned as all medication timings are vitally important.

If you prefer to discuss this matter further through alternative channels, you can contact our Consumer Liaison Service on (08) 9391 1153 or AKG_ConsumerLiaison@health.wa.gov.au

Kind regards,

Neil Cowan

Executive Director

Armadale Kalamunda Group

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