This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Services at emergencies

Posted By guidemf64

"Services at emergencies"

About: St George Hospital / Emergency Department

(as the patient),

I came to the emergency room for having a very serious food poisoning. They put me to wait 4 hours in the waiting room while I was vomiting continuously and losing my consciousness and screaming and crying at the nurses to treat me. I believe they were just laughing at me and neglecting me the whole time while they were prioritizing other people which even came after me, it seemed to me with literally no serious conditions! And after those hours of waiting while I could barely breathe, they came to me and gave me a nurofen pill which I couldn’t even take because I was vomiting everything.

I wish the director of this hospital to look on the surveillance cameras to see how much I struggled all that time!

And all this, dear people, happened after I paid a 500 AUD bill!!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Dawn Fowler, Acting General Manager, St George Hospital 3 months ago
Dawn Fowler
Acting General Manager,
St George Hospital

Submitted on 22/01/2024 at 12:50 PM
Published on Care Opinion at 2:14 PM

Dear guidemf64,

Thank you for sharing your recent care experience at St George Public Hospital.

It was disheartening to hear of your recent experience in our Emergency Department. I would like to sincerely apologise for any distress you may have experienced.

I acknowledge your concerns regarding pain relief and feeling like you weren't receiving adequate attention. I can understand how upsetting this must have felt for you. St George Hospital strives to provide an exceptional level of service and patient care, and I regret that on this occasion we did not meet your expectations.

Emergency Departments can be very busy on occasion and must prioritise presentations based on severity and risk. This may explain your observation of presentations arriving after you and being seen before you.

Your feedback has been provided to the Nurse Manager & Head of Department Emergency for follow up. Please be assured that we are committed to continual improvement and your feedback makes an invaluable contribution to that process.

Thank you for sharing your feedback with us and once again I apologise for any distress this experience has caused.

Kind Regards,

Dawn Fowler

Acting General Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k