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"Backing up diagnosis"

About: Joondalup Health Campus / Emergency Department

(as the patient),

Recently, I was admitted by ambulance to the emergency department due to severe, excruciating abdominal pain.

After a 6 hour wait to see a doctor and seemingly poorly been looked after by the nurses that were on duty. I was given strong pain killers after about an hour rest as my pain had subsided, I was then told that I would be discharged and sent home as the head doctor assumed that I had a ruptured cyst from polycystic ovaries this was guessed from the bloods taken. I took their word as I feel they are suppose to be ‘qualified professionals’ and they would not allow my insistence on an ultra sound to make sure that’s what the problem was. My pain began to start again as they pretty much pushed me into the waiting room and I sat around for my ride to arrive (my partner had to rangle up and organise our 2 little kids). Head leaning on the glass because I was dead tired and exhausted and starting to be in pain again, no follow up care whilst I waited in the emergency department and they were fully aware I was in pain again, I feel I could of been deceased for all anyone knew.

I then went to a GP who provided me a referral for an ultrasound (baffled that the emergency department did not provide this whilst I was there in pain and to back up their assumption).

Ultrasound was done and the gentlemen who did the scan asked me to go straight the emergency as I had erupted appendix (appendicitis).

I had to have an emergency appendectomy (not at Joondalup) which I believe has caused a hell of a lot of extra healing time than if it had actually been removed when they ruptured at Joondalup.

In my opinion, the Joondalup Health Campus seems to have head doctors who think they are all knowing because of a qualification and think they are above backing up their diagnosis.

I would hate for anyone else to go through what I have.

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Responses

Response from Dr Kevin Hartley, Director of Medical Services, Joondalup Health Campus 2 months ago
Dr Kevin Hartley
Director of Medical Services,
Joondalup Health Campus
Submitted on 7/02/2024 at 12:54 PM
Published on Care Opinion at 12:55 PM


Dear millimeterss65

Thank you for reaching out and sharing your story.

I am sorry to hear of your experience when you attended the Emergency Department at Joondalup Health Campus (JHC) with severe abdominal pain, this must have been extremely distressing for you.

I would value the opportunity for the team at JHC to review your presentation to the Emergency Department to identify if there are any opportunities for improvement, education and feedback. To do this additional information is required and I encourage you to contact the Consumer Liaison Team at JHC, who will listen to your story and take further details.

I would like to apologise again for your experience, and I hope your post-operative recovery is going well.

Consumer Liaison can be contacted on (08) 9400 9672 or via email ConsumerLiaison.JHC@ramsayhealth.com.au

Kind Regards

Kevin Hartley

Director of Medical Services

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