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"Duty of care"

About: Cohuna District Hospital / Urgent Care Department

(as a relative),

Recently I contacted the hospital about my partner who was quite sick and needed to be seen in hospital. I informed the nurse on the phone of my partner's history of Crohn’s disease and that my partner was currently having a flare along with other symptoms. They kindly suggested that we stay home and I monitor my partner myself for 24hrs. 

My partner became very unwell within those 24hours. The following day we contacted the hospital again and had another lovely nurse who suggested we come to the hospital ASAP because of their condition. We were seen straight away and all my partner's needs were meet. Unfortunately my partner had to stay overnight, I feel if we were seen initially and had earlier intervention my partner would’ve been on the mend now 

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Responses

Response from Wendy Lunghusen, Director of Clinical Services, Cohuna District Hospital, Cohuna District Hospital 3 months ago
Wendy Lunghusen
Director of Clinical Services, Cohuna District Hospital,
Cohuna District Hospital
Submitted on 2/02/2024 at 6:05 PM
Published on Care Opinion on 5/02/2024 at 9:49 AM


Dear marchyp36,

I am so sorry to hear that your partner experienced a delay to their treatment.

Thankyou for speaking up and giving us the opportunity to care for your partner, the next day.

CDH works hard to provide excellent care to our community, and we always strive to do better.

I welcome the opportunity to look into the circumstances of your visit, to provide more specific feedback and improve the care we provide, so I would be very grateful if you could contact me on (03) 54565306 or dcs@cdh.vic.gov.au.

Thank you for taking the time to share your experience with us, I value hearing your patient experience.

I do hope that your partner is now recovering well.

Yours sincerely

Wendy Lunghusen

Director of Clinical Services

Cohuna District Hospital

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