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"Care received in Emergency department."

About: Hamilton Base Hospital / Emergency Department

(as the patient),

I was sent to ED by my GP to commence treatment for a pulmonary embolism. Office staff and nursing staff were very caring and understanding. I felt the Dr was rude and didn't seem to care. I was in the ED for 5 hours believing I was to be admitted as my GP had requested. In that time I saw the ED Dr twice. Second time they advised I was being sent home, before I had even started treatment. I was told I would be fine to drive home even after the pain relief I had been given. The DR then gave me a script and I was discharged bring advised I could take endo, and ibuprofen with the prescribed blood thinners.

Arriving at the pharmacy, I was told the script could not be filled as the Dr have not provided their provider number, and the medication prescribed did not come in the prescribed amount. I was then forced back to the ED to have this fixed. I was also then given a referral for a follow up scan in 2 months. Back at the chemist I was able to receive my medication but was advised under no circumstances to take ibuprofen yet the dr advised me I could! When I went to book in for my follow-up scan, I am unable to because the Dr failed to sign the referral or provide their provider number. When I rang the ED I was advised that a new referral would be sent electronically to Bendigo Radiology. Recently  I rang them and advised no it hasn't been received. 

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Responses

Response from Western District Health Service last week
Submitted on 18/04/2024 at 3:17 PM
Published on Care Opinion on 22/04/2024 at 9:50 AM


Dear runningfw66,

Thank you. I have only just managed to get login details for Care Opinion.

I am happy for this to be discussed further with me. Please ring Chief Medical Officer at 0355518378 and mention that is about Care Opinion feedback.

We are sorry about the long wait and experience of care on this occasion, and hope it is better in the future.

Your feedback has been discussed with the team which will hopefully lead to improvement.

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