This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

ED Presentation Concern

Posted By tucananf95

"ED Presentation Concern"

About: Bunbury Hospital / Emergency Department

(as the patient),

Felt neglected and abused by Doctor in Bunbury ED recently. I came in with heat stroke and my brain was overheating as I have no cooling system in my home. I was advised by the Nurse that the Doctor wanted to give me an ECG and did not advise me why? Only 20 mins had passed between my oxygen being taken and no one in waiting area. I felt the Doctor just ignored me and assumed by my medications that I am a drug addict, but I am not.

I refused the ECG because I had not even seen the Doctor. Then whilst I was lying in ED waiting room in pain, I recall the head Doctor was chatting to other staff for over 15 minutes about their private life. I felt ignored, angry and not being listened to. I believe they could have at least given me an ice pack to cool my body down. I have been suffering from this for months and my GP is unavailable until sometime soon. I have trauma about going to hospital due to past history with hospitals and this experience has not helped.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from John Brearley, Co-Director Stream A, Bunbury Hospital, WACHS - South West 2 months ago
John Brearley
Co-Director Stream A, Bunbury Hospital,
WACHS - South West

Stream A includes: Medical Ward, Medical B, Subacute, ICU, Emergency Department and Ambulatory Care at the Homemaker

Submitted on 14/02/2024 at 8:05 PM
Published on Care Opinion on 15/02/2024 at 10:15 AM

Dear tucananf95

I am sorry that you felt ignored.

We try to get ECGs done proactively early on in a patient journey to try to expedite clinical care. I am sorry if you felt that the explanation for this was not satisfactory.

I have investigated your concern about the doctor and have established that they were speaking to in-patient clinical staff about another patient.

I do have your contact details so I'll try to make contact with you to try to better understand and resolve your concerns.

Regards,

John

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from John Brearley, Co-Director Stream A, Bunbury Hospital, WACHS - South West last month
John Brearley
Co-Director Stream A, Bunbury Hospital,
WACHS - South West

Stream A includes: Medical Ward, Medical B, Subacute, ICU, Emergency Department and Ambulatory Care at the Homemaker

Submitted on 19/03/2024 at 4:37 PM
Published on Care Opinion at 4:45 PM

Dear tucananf95,

I thought I would follow up with you in relation to your initial concern. If you have any further questions or require any further clarification, please contact either our Patient Engagement Coordinator on 9722 1521 or myself on 9722 1560.

Wishing you all the very best.

Kind regards

John Brearley

Service Co-Director Bunbury Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k