This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Meals on Wheels"

About: Alpine@Home

(as a service user),

I've been receiving Meals on Wheels, 3 days a week for approx 6 mths, due to a physical illness. I rarely eat the whole main meal because I feel it isn't very nice. The soups are ok until what they call tomato soup, that I believe is more like tomato relish & awful. In my opinion, deserts are ok when they aren't apple crumble, which is mainly what we get. I think the veges are boiled too long & have no goodness left in them.

I felt the meals were much better when I've used the service in the past. But that was when our meals were made fresh in another hospital's kitchen. The kitchen was then refurbished but meals were now being cooked in Bright Hospital, frozen & driven an hour over the mountain to Mt Beauty. We pay for this service because we need it. I feel it's just not good enough. As for the volunteer M.O.W. deliverers, I think they are all wonderful.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Lucey, Essential Services Coordinator, Alpine Health 2 months ago
Lisa Lucey
Essential Services Coordinator,
Alpine Health
Submitted on 15/02/2024 at 10:27 AM
Published on Care Opinion at 11:44 AM


Hello,

Thank you for taking the time to provide feedback on your Meals on Wheels experience with Alpine Health.

We spend the time to ensure our meals look and taste appealing, and it is disappointing that your experience has not been this.

We have strict food safety rules as we are serving food to vulnerable people in our facilities as well as the community. This can mean that the vegies appear overcooked in some instances.

I will be discussing this feedback with the kitchen team and will remind them of the importance of providing variety in our meals on wheels.

We appreciate all our volunteers and couldn't do what we do without them.

Again, thank you for providing this feedback.

Kind Regards.
Lisa Lucey
Essential Services Coordinator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k