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"Cluster feeding night in Maternity ward"

About: St George Hospital / 1 South Maternity

(as the patient),

We had an emergency caesarean at St George Public hospital. Baby was sent to Nursery intensive care for his breathing as he was completely covered in meconium and had an elevated breathing rate. He was discharged and joined mummy at the end of his first night of life.

He started cluster feeding on his 2nd day of life. I felt the level of support midwife Talia provided was above standard care. She was beyond empathic and offered practical support during the long and very difficult night. She offered to help express the milk, offered to help feed, whilst mum was able to rest with Talia by her bedside assisting.

She was reassuring and normalising what was happening. Talia helped settled the baby and spent a good amount of time helping him so that mummy could get some much needed rest.

She supported us emotionally and if it wasn’t for her, mummy would’ve been an emotional wreck.

Cannot commend and thank her for her effort and support.

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Responses

Response from Angela Karooz, General Manager, St George Hospital 2 months ago
Angela Karooz
General Manager,
St George Hospital
Submitted on 19/02/2024 at 2:50 PM
Published on Care Opinion at 4:31 PM


Dear tucanahm89,

Congratulations on the wonderful new addition to your family. Its heartwarming to hear that we had a significant impact whilst supporting & assisting you and your son during this precious moment in your life.

I am pleased that you have taken the time out of your day to express your appreciation and delighted to read that you found the care and treatment provided to you to be of the exceptional standard you describe. We consider ourselves incredibly fortunate to have such extraordinary, professional, empathetic, and dedicated staff working in our maternity ward at St. George Hospital, who are wholeheartedly committed to providing holistic and empathetic care.

Our team takes great pride in their work, and your kind words are a testament to their dedication. I have forwarded your feedback to the Midwifery Unit Manager & the Divisional Director for Women & Children’s Health to share with Talia as recognition of her hard work and commitment to your family’s well-being.

Thank you for sharing your experience with us. I wish you and your family all the very best.

Sincerely,

Ange Karooz

General Manager

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