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"Sydney Hospital - Emergency Visit"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I visited Sydney Hospital with a referral letter from my GP to request urgent critical testing as soon as possible at any hospital Emergency Department. I chose to visit Sydney Hospital because of its proximity to my location at the time and the low wait times. I encountered Dr Ed who saw me immediately, and upon reading the referral letter was so compassionate, understanding and thorough.

Despite the fact Sydney Hospital did not have the facilities to service me, I felt Dr Ed went above and beyond to ensure he talked me through what was possible and kept me updated consistently. This included not just referring me onto a nearby hospital, but sending them all my reports, organising for them to consult and consider my medical history and within not even 1.5 hours he had coordinated for them to be ready to admit me to their hospital to get expert care and tests immediately.

I am so grateful for Dr Ed for not just palming me off to the next hospital, but personally ensuring my medical records were reviewed comprehensively so that I didn't need to start all over again when I admitted myself to the next hospital and coordinating a critical group of doctors to provide me care. 

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 2 months ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 20/02/2024 at 3:42 PM
Published on Care Opinion at 3:53 PM


Dear s100,

Thank you for taking the time to provide us with your feedback. It is such a worry for anyone needing to go to an emergency department when they are unwell. I am so pleased that the Dr Ed was thorough and provided you with reassurance through coordinating your care.

I will make sure we pass on your feedback to Dr Ed and the Emergency Department team. All the best.

Kind regards

Dr Pauline Rumma

Director of Clinical Services

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