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Care Opinion

Poor service child health nurse

Posted By indushd47

"Poor service child health nurse"

About: Child and Parent Centre - Rangeway

(as a parent/guardian),

Went for my child’s 1 year child health appointment. The nurse made me feel completely like I was doing everything wrong with my child. Expressed their opinion on the fact I was still breastfeeding on demand, feeding my baby to sleep. Also let me know that they thought me and my partner were weak for not having it in us to sleep train. They told me that I shouldn’t always comfort my baby when they are upset. That I’ll spoil them if I do so. I felt the nurse implied that my mental health issues / post Partum depression I’ve bought on my self by letting by baby rule the roost, it my fault that I’m tired cause I’m to weak to sleep train. That it’s my own fault for feeling down. Told me that when I have another baby, that I may have plans to do things different but I will end up going down the same rabbit hole as I’ve gone down with this baby. 

I felt completely crap after this appointment , they made me second guess everything I’d been doing with my baby. It was absolutely awful. 

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Responses

Response from Karen Street, Director Population Health, WACHS Midwest 2 months ago
Karen Street
Director Population Health,
WACHS Midwest

Submitted on 26/02/2024 at 7:13 PM
Published on Care Opinion on 27/02/2024 at 12:24 PM

picture of Karen Street

Dear indushd47,

Thank you for reaching out to us on Care Opinion.

I was very sorry to read your story and that your appointment left you feeling unsupported and negative about your parenting skills. We pride ourselves on providing compassionate support and advice to mothers in our community as we highly value the role they play in the growth and development of our youngest community members. Your feedback is clear that you believe we did not achieve that on this occasion, for which I sincerely apologise.

I understand we have already spoken with you to ensure we are fully supporting both you and your child. The Community Health team have reviewed your feedback to identify areas we can improve in our service to the community. If you still have concerns, I encourage you to contact Hari Kumar Kurupath Sathyanath, Regional Community Health Manager, who will be very happy to ensure we are fully supporting both you and your child. Hari can be contacted on 9956 2335.

Regards

Karen Street

Director Population Health

WA Country Health Service – Midwest

Tel 9956 1962

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