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"Care at Northam Ed"

About: Northam Health Service / Emergency Department

(as the patient),

I burnt my foot with boiling water by accident at home.  Arrived at Ed.  The young security guard saw I was struggling to walk and quickly got me a wheelchair in the car park - wheeled me to Ed - explained that I had been burnt and quickly to me straight through to shower in Ed - which I believe saved a lot of my deeper skin. I had such caring, prompt and attentive care from a foreign nurse in Ed and I would like to pass on my thanks - I didn’t catch her name as I was in pain.   She explained everything to me thoroughly and was so patient with me as I was in pain!  I was referred to burns clinic at Fiona Stanley who complemented the nurses good care of my burn in Northam and said who ever cut the skin and dressed the burn had done a perfect job! 

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Responses

Response from Trenton Greive, Operations Manager Western Wheatbelt, WA Country Health Service - Wheatbelt last month
Trenton Greive
Operations Manager Western Wheatbelt,
WA Country Health Service - Wheatbelt
Submitted on 12/03/2024 at 11:38 AM
Published on Care Opinion at 11:41 AM


picture of Trenton Greive

Dear cassiopeiacs53,

Thank you for sharing your story. It was must have been a very painful episode for you.

I was very pleased to read of the security guard’s care and attention; going above and beyond to help a patient in need and, that you experienced a high level of care from the nurse involved in your treatment.

It's great to receive such a positive comment from another health service on the care and treatment provided at Northam Hospital.

I have shared these very uplifting words to the Emergency Department staff for all to read.

I hope you have recovered well from your accident.

Best wishes

Trenton Greive

Operations Manager

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