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Care Opinion

Complaint

Posted By crickettq65

"Complaint"

About: Sydney / Sydney Eye Hospital / Peri-Operative Service

(as the patient),

Impatient due to cornea transplant.

In the morning the nurse came to see me for eye drops to which i said ill be ready in 5minutes as i was finishing

I fell asleep only for a nice doctor to wake me and say that I shouldnt refuse the eye drops. To which i said i did not.

I feel notes should be accurate and reflect the truth. Not seemingly tailored to suit the nurses political agenda.

I requested to read the notes through to the nurse to which they refused

I then asked for a information form under freedom of information to which they also refused to provide.

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Responses

Response from Natalie Maier, Director of Nursing and Support Services, Sydney/Sydney Eye Hospital last month
Natalie Maier
Director of Nursing and Support Services,
Sydney/Sydney Eye Hospital

Senior Manager

Submitted on 13/03/2024 at 7:00 PM
Published on Care Opinion on 14/03/2024 at 9:43 AM

Dear crickettq65,

Thank you for taking the time to write to us regarding your care during your time at Sydney Hospital and Sydney Eye Hospital. I am sorry to hear that your experience fell short of your expectations. To facilitate a full review of your individual circumstances and to enable the provision of specific feedback regarding your experience to the department, I would encourage you to contact me on SESLHD-SSEHExecutiveServices@health.nsw.gov.au

Kind regards

Natalie

Director of Nursing and Support Services

Sydney/Sydney Eye Hospital

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