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Care in emergency

Posted By Defeated

"Care in emergency"

About: Joondalup Health Campus / Emergency Department

(as the patient),

Fell and broke my humerus in 2 places. Taken to ED by ambulance. Obviously in corridor for a long time. X-ray ordered. Ambo’s took me down to X-ray. I found the Male Radiographer lovely. At this stage hour after my accident was still in soiled clothing. I found this shocking. Radiographer actually locked off room and ambo’s and radiographer did the horrible task of cutting off my clothes and cleaning me up the best they could. I feel I owe my sanity to those 3 people.

Back to a cubicle at ED. I felt the registered nurse knew more than the dr involved for the entire time of my stay. Everyone said surgery. No. Was sent home for over two weeks in agony. Couldn’t believe it. Attended trauma clinic on 7th day. Out of alignment 50% and unstable.

Waited another week in agony until op. I believe the ED is broken. Was told that nurses now have to do some of the jobs of orderlies because so many were let go. I believe this is not good enough. Based on my experience, I would give your ED 1 /10. I found the registered nurse involved in my care was great.

Once in hospital for op my experience was definitely different. I found the Waiting/holding area great. I felt the Anaesthetists were great and Surgeons fantastic. C2 great. Tea trolley staff I laughed at. Asked for a green tea. I recall their response, only private patients have green tea. 

Staff attitude

Staff attitude


Staff skills

Staff skills


Team work

Team work


Daily living support

Daily living support


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Responses

Response from Mary Ferrier, Director of Clinical Services, Joondalup Health Campus last month
Mary Ferrier
Director of Clinical Services,
Joondalup Health Campus

Submitted on 26/03/2024 at 10:44 AM
Published on Care Opinion at 12:50 PM

Dear Defeated,

Thank you for reaching out and sharing your story.

I am sorry to hear of your experience when you attended the Emergency Department (ED) at Joondalup Health Campus (JHC) following your fall.

I would like the Consumer Liaison team at Joondalup Health Campus to look further into the details around your stay in the ED, with the intention of looking at what we can do differently. I encourage you to contact the Consumer Liaison Team at JHC, who will listen to your story and take further details. Consumer Liaison can be contacted on (08) 9400 9672 or via email ConsumerLiaison.JHC@ramsayhealth.com.au.

Thank you for sharing that your experience in the operating theatre and on the ward was better. I will ensure that your comments are provided to the theatre and ward staff. They will be pleased to receive this feedback.

I apologise that we did not meet your expectations when you visited our ED. I hope that you will contact our Consumer Liaison Team via email or phone and thank you for your constructive comments.

Kind regards,

Mary Ferrier.

Director of Clinical Services

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