This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Cortisone injection

Posted By SthHedland

"Cortisone injection"

About: Hedland Health Campus / Outpatients

(as the patient),

I become very anxious when the need for needles arises.

I had a cortisone injection administered.

The lady present was helpful and kind.

Craig, the main staff member marking me up for the injection was incredibly, kind, caring and reassuring.

I felt the doctor was abrupt and gave me only a couple of seconds warning before inserting the first needle. I had my upper body elevated and was not relaxed or in a comfortable position as they inserted the needle almost as quick as they announced that they were inserting it. I did not have time to lay back down properly of even take a breath to relax.

I was anxious about having the injection and feel like next time will be even more challenging because of this doctor's apparent lack of bed side manner and consideration. I felt they never even gave me time to respond and after the first injection when I expressed this they didn’t even acknowledge me.

If it was not for Craig I don’t think I could have continued through the rest of the procedures which involved additional needles.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Roger Golling, Operations Manager, East Pilbara, WA Country Health Service (WACHS), Pilbara 3 weeks ago
Roger Golling
Operations Manager, East Pilbara,
WA Country Health Service (WACHS), Pilbara

Submitted on 2/04/2024 at 4:26 PM
Published on Care Opinion at 4:46 PM

Dear SthHedland

Thank you for taking the time to share your recent experience with us. We sincerely appreciate your feedback as it helps us understand where we are succeeding and where we have room for improvement.

We are glad to hear that the support and assistance provided by our staff members during your procedure were helpful and appreciated. However, we are truly sorry to learn about the challenges you encountered with the doctor's approach. Ensuring the comfort and well-being of our patients is our top priority, and we regret that your experience did not meet your expectations.

Your concerns regarding the doctor's bedside manner and the rushed nature of the procedure are taken seriously. We understand the importance of clear communication and providing patients with the time and space they need to feel comfortable and prepared during medical procedures.

We will be addressing your feedback internally to ensure that all members of our team are reminded of the importance of empathy, patience, and effective communication, especially in situations involving patient anxiety.

We are grateful for your kind words regarding Craig's exceptional care, and we will be sure to recognize his dedication and support.

Please know that your feedback has been invaluable to us, and we are committed to making the necessary improvements to enhance the experience of our patients.

If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly. We are here to listen and ensure that your future experiences with us are positive and comfortable.

Thank you once again for bringing this matter to our attention. We look forward to serving you better in the future.

Roger Golling

Operations Manager

Hedland Health Campus

roger.golling@health.wa.gov.au

9174 1040

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k