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"Good patient-doctor assistance."

About: Hedland Health Campus / Emergency Department

(as the patient),

I got flown in from royal flying doctors service to port Hedland for suspected brain bleed from Fmg mine site.

Ended up getting in at about 1 in the morning and was sent for a CT scan.

The gentlemen that was running the scan that came to collect me I found was polite, informative and supportive.

Although it was in the early hours of the morning, he took the time to explain the process, make sure I was comfortable, gave me a blanket and conversed with me knowing I was nervous about the whole process.

He explained the after effect and what I should do as well.

I believe it is rare to find people of good substance anymore in this world, who perform their job above and beyond.

I really appreciated his assistance and calming friendly approach.

And I felt it made my time in Port Hedland hospital a whole lot easier.

I do feel bad because I was worn out and tired and now have forgotten his name. If more people had his outlook towards their role things would work a whole lot better in this world.

Appreciate it sir.

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Responses

Response from Roger Golling, Operations Manager, East Pilbara, WA Country Health Service (WACHS), Pilbara 3 weeks ago
Roger Golling
Operations Manager, East Pilbara,
WA Country Health Service (WACHS), Pilbara
Submitted on 2/04/2024 at 4:21 PM
Published on Care Opinion at 4:44 PM


Dear pyxissm35

Thank you very much for taking the time to express your appreciation for the care you received during your recent visit to Port Hedland hospital. Your kind words mean a great deal to the team.

I am pleased to hear that you found our approach helpful and supportive during what I can imagine was a challenging time for you. Providing compassionate care to patients like yourself is a fundamental aspect of what we strive to achieve on the Campus.

Should you ever require assistance in the future or have any questions, please do not hesitate to reach out.

Thank you once again for your gratitude and kind words.

Roger Golling

Operations Manager

Headland Health Campus

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