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"Absolute disgrace"

About: Bunbury Hospital / Emergency Department

(as a relative),

Where do I begin… not the first terrible experience me and my spouse have had at this hospital. Couple of key things I’ve picked up on during my last visit, sat waiting in a bed for 3 hours for a dr to come see us after we’d already received our ultrasound results online, only to be told by a nurse they would probably discharge my spouse as they couldn’t figure out what was wrong, left me thinking (had we been keeping a bed from someone that really needed it) meanwhile we can hear the nurses standing at the desk discussing what they got up to on the weekend…

When the nurse finally came back to check on my spouse and administer more pain medication through an IV drip the nurse handling the cannula with their bare hands, no gloves, they didn’t bother to back flush the cannula before administering the medication, then proceeded to ask my spouse if anyone had put anything through it recently as they were getting resistance and couldn’t administer the pain medication.

These are just a few things I’ve picked up on this time, this would be about our 4th visit in 12 months to this hospital and every time the experience just gets worse. I believe nurses are pushing a pay rise and more government funding, well I think some big changes need to happen before more tax payers money goes into funding what I feel is such a terrible service. 

I would love for Bunbury regional hospital to reach out to me, even a sit down meeting to discuss all my concerns over the hospitals operations and see some actual change. 

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Responses

Response from John Brearley, Co-Director Stream A, Bunbury Hospital, WACHS - South West 3 weeks ago
John Brearley
Co-Director Stream A, Bunbury Hospital,
WACHS - South West

Stream A includes: Medical Ward, Medical B, Subacute, ICU, Emergency Department and Ambulatory Care at the Homemaker

Submitted on 3/04/2024 at 1:52 PM
Published on Care Opinion at 1:54 PM


Dear scutumtd97,

I'm sorry that your experiences with us have left you feeling disappointed. I would very much welcome the opportunity to catch up with you so I can understand your concerns further and hopefully provide some assurance that we are very proactive about improving our services.

Please contact Angela our Patient Engagement Coordinator on 9722 1521 who will be able to coordinate a time for us to either discuss over the phone or meet in person.

Once again, I apologise that this experience of care has not demonstrated the outcomes we pride ourselves on.

Looking forward to hearing from you.

Kind regards

John Brearley

Service Co-Director

Bunbury Hospital

9722 1560

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