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Care Opinion

Emergency Appendicectomy

Posted By Minus Appendix

"Emergency Appendicectomy"

About: Bunbury Hospital / Emergency Department Bunbury Hospital / Surgical Ward

(as the patient),

I went to emergency in Bunbury, the 1st initial nurse saw me straight away , then in the waiting room of about 1/2 hour to 1 hour.

Once my turn to head into emergency for help, everyone I saw was fantastic , so kind and helpful. I had blood and a scan taken pretty much straight away. And given pain relief.

Once it was certain I had a perforated appendix , I was going to be taken to a ward / room.

Once at the room, another person came to take me straight away to surgery.

This was the only time I was in a room or on the ward ( which was quite literally 10-15 minutes at the most) I was taken in for surgery , everyone was caring and fantastic. The room on the ward had 2 empty beds, one was mine.

After surgery I was taken to the Day Procedure Unit and had exceptional care from all nurses. I cannot fault the care of any of the nursing staff or doctors I saw. I had an issue with being able to have blood drawn , they were all so thoughtful and I had multiple staff "having a go" as to not cause me distress , they even arranged an ultrasound in the middle of the night on my arm to locate suitable veins.

My only complaint was I stayed 6 days in the " open " room of the Day Procedure Unit. No privacy , shared bathroom facilities with 10+ other patients. Curtains can only provide so much visual privacy. No visitors allowed until 5-7 pm, when I was there for 6 days. I could hear the nursing staff on the phone asking for me to be taken to a room, but apparently there wasn't one available? 

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Responses

Response from Karen Horsley, Co-Director Stream B, Bunbury Hospital, WACHS - South West 2 weeks ago
Karen Horsley
Co-Director Stream B, Bunbury Hospital,
WACHS - South West

Stream B includes: Surgical, Maternity, Paeds, Theatre, DPU, Waitlist and HSSU

Submitted on 10/04/2024 at 12:16 PM
Published on Care Opinion on 12/04/2024 at 3:19 PM

picture of Karen Horsley

Dear Minus Appendix

I do hope you are well on your way to recovery post your procedure.

Thank you for your positive feedback regarding the care at Bunbury Regional Hospital (BRH). We are proud of our staff and the high level of care they provide. We will ensure that your lovely comments are fed back to the teams in Emergency Department, Radiology, Theatre and the Day Procedure Unit

I understand your concerns about the Day Procedure Unit (DPU) environment in regard to privacy and shared facilities and restricted visitor hours. You have mentioned the open environment and lack of visiting hours. Due to the layout of the area and the busyness of activity in this area during the day, we do have to limit the visitor to after day surgery hours and the number due to the openness of the area for patient safety. It was unfortunate that in your case we were unable to move you to another ward throughout your lengthy stay. It is certainly not our usual process and we do regularly review each patient to ensure that they are getting the correct care in the right place.

I do apologise that you were unable to be moved to another area, whilst an inpatient even though you did appreciate the care you did receive from the team. If you should need to present for another procedure, we will do our utmost to ensure your journey is safe and the impact to you and your family minimised.

Thank you for your feedback and we will continue to address these issues as they arise,

Kind Regards

Karen Horsley

Service Co-Director.

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