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"Waiting in ED for mental health treatment"

About: Bunbury Hospital / Emergency Department

(as the patient),

I presented to the Bunbury ED recently with suicidal ideation early afternoon. The Triage nurse stationed nearest the entrance talked to me in a room around the corner. I don't know how soundproof the door is, but this lady displayed compassion and treated me with dignity and I believe she needs to be commended. I waited for a few hours but a nurse took my blood pressure again and was also highly professional. (All the Triage nurses present were.) I hate crying and trying to relax in front of strangers in the waiting area but what else could be done?

When another room was available, the PLN Jennifer took me there and treated me with a high standard of care and I believe she also needs to be commended. (I don't know how soundproof the door was.)

I moved to country WA to improve my mental health but in my opinion, the staff and mental health patients have to suffer with what's here in the biggest city outside of Perth metro. We're a rich state apparently but I believe country WA is neglected by the higher ups in Perth. It took every bit of self control not to walk out of the ED in the over 3 hours of waiting. People's lives are at stake.

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Responses

Response from Amber Hargans, Nurse Unit Manager, Bunbury Critical Care Directorate, WACHS South West last week
Amber Hargans
Nurse Unit Manager, Bunbury Critical Care Directorate,
WACHS South West
Submitted on 17/04/2024 at 6:07 PM
Published on Care Opinion on 18/04/2024 at 12:17 PM


Dear snowjk97

Thank you for taking the time to provide feedback about your recent visit to the Bunbury Emergency Department. I was pleased to read that the nursing staff treated you with dignity and compassion. It will be my pleasure to pass on your kind words.

I would also like to apologise that you did experience a prolonged wait time. Should you like to provide more feedback please reach out to our Patient Liaison team via: SWfeedback@health.wa.gov.au or call us on 08 6753 6537.

Kind regards,

Amber Hargans

Clinical Nurse Manager

Emergency Department

Bunbury Hospital

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