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"Emergency department"

About: Hamilton Base Hospital / Emergency Department

(as a service user),

Attended said department with my elderly parent, majority of staff were wonderful. That being said, there was 1 nurse who I felt was so unprofessional. There was an elderly patient brought in by ambulance who was clearly not very well.

The initial nurse was very patient and caring towards this patient, she was sent on her meal break and the nurse felt was nasty took over.

They went in to collect bloods of the patient, as they were asleep and had no idea what was going on, the nurse startled them.

Said nurse then stated the patient was being combative and I recall stormed out, they then returned with discharge papers and asked if the patient could afford a taxi to get home. I believe the patient had no idea what was going on and the nurse told them to sign at the x and get up and wait for the taxi.

Very disappointing and clearly, in my opinion the nurse is in the wrong profession. 

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Responses

Response from Lorraine Hedley, Director of Nursing, Hamilton Base Hospital, Western District Health Service last week
Lorraine Hedley
Director of Nursing, Hamilton Base Hospital,
Western District Health Service
Submitted on 23/04/2024 at 12:22 PM
Published on Care Opinion at 12:34 PM


Dear hotelgh83,

Thank you for bringing your recent experience to our attention. It deeply concerns us to hear that your visit with your elderly parent did not meet the standards of care we strive to uphold. Your feedback is invaluable to us as we continually work to enhance our services and ensure the comfort and well-being of our patients.

We are sincerely sorry for any distress caused by the behaviour you witnessed from one of our staff members. It is our priority to provide compassionate and professional care to every individual who comes through our doors.

If you would like to discuss this matter further or provide any additional information, please do not hesitate to reach out to me on 55518324 or email lorraine.hedley@wdhs.net

Your insights are crucial to our ongoing efforts to provide the highest quality of care to our community.

Kind regards

Lorraine

Director of Nursing- Hamilton Base Hospital

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