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2 Appointments same day.

Posted By Long term patient

"2 Appointments same day."

About: Sydney / Sydney Eye Hospital / Outpatient Department (Eyes & General)

(as the patient),

After delays and mix ups with my visual field test it was kindly arranged on the same afternoon as a post op check up. 

I was 15 minutes early but was amazed to be called at exactly my appointment time. I felt Quantelle was friendly and professional. The OCT and visual field tests were performed quickly and efficiently. 

I was early for the 2pm Occu plasty and waited about 45 minutes. This was much shorter than previous experiences at the Eye Hospital. Dr Simon was kind and caring and addressed my concerns patiently. I am extremely grateful for his help and told him this.,

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 5 days ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital

Submitted on 15/05/2024 at 2:34 PM
Published on Care Opinion at 3:41 PM

Dear Long term patient

Thank you for sharing your recent experience at Sydney/Sydney Eye Hospital Eye Clinic. I am sorry to hear there was a mix up in your visual field test initially. I appreciate you acknowledging the staff members Quantelle and Dr Simon who are passionate about eye health and ensuring the best experience for their patients. Sharing this with Quantelle and Dr Simon has been a pleasure.

All the best

Kind regards

Dr Pauline Rumma

Director of Clinical Services

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