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"Amazing head wound care at Joondalup hospital"

About: Joondalup Health Campus / Emergency Department

(as a parent/guardian),

My son had a bad head wound from a fall in the skate park and required a plastic surgeon to attend the wound. Dr Daniel from Joondalup hospital managed to run in between theatre jobs to attend my son sitting in peads ED and do it via local anaesthetic because my son felt that he could handle it. Dr Daniel was efficient yet compassionate and understood exactly how to help. He did it all extremely quickly and made the 13 stitch wound look very neat and tidy. Thank you Dr Daniel. And thank you to all the staff we saw at Joondalup hospital. Every member we spoke to was knowledgeable and efficient. My son and I left the hospital feeling confident about the care we were given. 

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Responses

Response from Mary Ferrier, Director of Clinical Services, Joondalup Health Campus 2 weeks ago
Mary Ferrier
Director of Clinical Services,
Joondalup Health Campus
Submitted on 27/06/2024 at 12:03 PM
Published on Care Opinion at 12:31 PM


Dear wizz11,

Thank you so much for taking the time to share your experience about your son’s presentation to Joondalup Health Campus (JHC) Emergency Department (ED). We are pleased to hear your experience was so positive and you felt the treatment provided left you both feeling confident in our care.

It is wonderful to hear that you felt the attention you received from Dr Daniel and our staff was comforting and that you were supported at a very confronting time. JHC values promote that staff show compassion, attentiveness and professionalism and I am pleased to hear that was indeed the case during your visit.

I will ensure that your comments are provided to the Emergency Department and Dr Daniel who will be delighted to receive this feedback.

Please accept our best wishes for you and your family.

Kind Regards,

Mary Ferrier.

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