When we invite people to share their experiences — not as complaints or compliments, but as honest stories in their own words — we create space for something powerful.
We make it possible to listen well. We make it possible to understand what really matters. We make it possible to learn, reflect, and improve.
Partnering with Care Opinion means making these stories safe, visible, and meaningful. It means ensuring feedback reaches the people who can listen and respond — and showing your community that their voices are respected and valued.
Whether you're just beginning your feedback journey or looking to strengthen what’s already in place, we’re here to walk alongside you.
Download our brochure today
How Care Opinion works
Care Opinion makes it simple for people to share their stories and for services to listen and respond. We do the heavy lifting, so your teams can focus on listening, learning, and improving.
Here’s how it works:
📝 Share a story — Consumers, carers, families, and friends share experiences online, by phone, or via leaflet.
🛡️ Moderation for safety and respect — Our trained Australian moderation team protects privacy and supports constructive dialogue.
📢 Notify the right people — Real-time alerts ensure feedback reaches the people who can listen and respond.
💬 Respond and engage — Services respond publicly, sharing reflections, commitments, and actions.
📈 Learn and improve — Insightful reports and thematic analysis support learning, reflection, and service improvement across your organisation.
Transparency, moderation and risk management at Care Opinion
When someone shares their story — and when a service responds — that conversation is visible to the public on the Care Opinion website.
This openness encourages honest, respectful dialogue and shows your consumers, staff, and community that feedback is genuinely being heard and acted upon.
Every story published on Care Opinion is reviewed by our trained Australian moderation team. Our moderation process safeguards privacy, supports safety, and encourages constructive, fair conversations.
We work to ensure that feedback remains a force for learning and improvement — not a source of harm or risk. Our moderation and risk management approach protects both the storyteller and the service while enabling transparent, accountable engagement.
Click to read more about how we safeguard feedback and manage risk.
Why Care Opinion?
Independent and neutral — We are a registered charity, not tied to government or providers.
Low burden for your teams — We handle moderation, alerts, reporting, and story processing, so your focus remains on engaging and improving.
Comprehensive reporting and leadership-ready insights — Thematic analysis, criticality tagging, sentiment tracking, and scheduled leadership digests.
Public and transparent — Feedback becomes shared learning, not hidden data.
Relational, not transactional — Our approach focuses on partnership, not process.
Australian-based support team — Moderation and engagement experts walking alongside you at every step.
The impact of listening well speaks for itself
📊Fewer formal complaints and stronger consumer relationships
🌟Positive stories that lift staff morale and retention
⚠️Early identification of safety issues to support timely action and recovery
📑Trend reporting and insights to inform smarter, targeted improvements
Interested in partnering with Care Opinion?
Let’s have a conversation about how we can support your organisation.
📧 partnering@careopinion.org.au | 📞 07 3354 4525