This Implementation Guide is backed up with stepped guidance and supporting docs as each phase includes an individual action plan which is mapped to the relevant resource required for the task.
The resource under each phase is listed below and can be accessed from the link to the relevant phase at the bottom of each list.
Phase 1
- Strategic Positioning of the Platform (worksheet)
- Stakeholder Map (template)
- Stakeholder Matrix and Engagement Strategy Reference Model (template)
- Summary of Change Impacts (template)
- Service Tree (template)
- Visual Identity Guidelines
- Co-Branding Agreement
- Communications Plan (framework)
See Phase 1 Resources to access the resources listed above.
Phase 2
- Member Roles (template)
- Response and Story Escalation Workflow (template)
- Site Administration: Roles, Responsibilities and Training Outcomes (PDF)
- Understanding Care Opinion for Staff (PDF)
- Care Opinion FAQs for Staff
- Consumer Engagement Guide
- Care Opinion Campaign and Events Calendar
- Orientation and Site Navigation (PDF and online training session)
- Creating Invitation Links (PDF and online training session)
- Responding to Stories Relationally (PDF and online training session)
- Engaging Consumers in Narrative Feedback (PDF and online training session)
- Creating Invitation Links (PDF and online training session)
- Assisted Storytelling (PDF and online training session)
See Phase 2 Resources to access the resources listed above.
Phase 3
- Website content and information on how to embed widget(s) on your website
- Care Opinion logo
- Support via phone, email and videoconferencing with Care Opinion staff as required
- Digital promotional materials.
See Phase 3 Resources to access the resources listed above.
Phase 4
- Phase 1-3 Self-Assessment Form
- Running, Scheduling and Interpreting Reports (webinar)
- Creating Story Tags (PDF and webinar)
- Engaging Consumers in Narrative Feedback (webinar)
- Image with Care Opinion logo and contact details (for email signatures and letterhead)
- Media kits for bi-monthly consumer engagement campaigns
- Social media campaign calendar
- Co-branded 'CO Hero' certificate template.
See Phase 4 Resourcesto access the resources listed above.
Phase 5
- Measuring Success (PDF)
- Service Tree Template (see Phase 1 resources)
- Campaign Media Kits (see Phase 4 resources).
See Phase 5 Resources to access the resources listed above.
Don’t forget that as part of the resources, Care Opinion are offering a number of important training sessions to equip staff to confidently navigate their way through the implementation of the platform.
Visit our2023 Training and Events Calendarand sign up for a session today!