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Meet the Project Team


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Rebecca Somerville

Client Liaison Officer

Care Opinion Australia


Image titleI am your ‘go-to person’ for assistance with questions around stories posted on Care Opinion. I am here to help anyone having trouble with how to reply to a story, needing advice regarding the appropriate resources for their facility and guidance with what is done elsewhere that may be useful to you.

You will find me at the end of the phone giving you support and encouragement, as there are times when everyone needs to know that they are on the right track and doing well. So, consider me your guide, your champion, your troubleshooter and the one who tries to keep it real, knowing that a bit of understanding and a good laugh go a very long way on a stressful day.

Jude Bridgeman

Project Manager

Central Gippsland Health Service


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I feel excited and privileged to be appointed Project Manager to support your health service as you trial the Care Opinion platform.

In addition to the Care Opinion team, I will be your Victorian point of contact throughout the duration of the project. I will visit your health service at intervals to monitor the implementation and roll-out of Care Opinion, you will not be alone.

With my experience as Care Opinion Administrator at Central Gippsland Health since 2016 I will share my knowledge and experience to educate staff and help resource your health service in all aspects of Care Opinion.

Together we will work through any challenges to find solutions, and to celebrate improvements to build on the excellence your service provides to your community.

Joslyne Smith

Project Officer

Care Opinion Australia


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To ensure you get the most out of your subscription to the Care Opinion platform, my role is to primarily conduct online training sessions demonstrating how to navigate the website from a subscribing member's access.

Beyond these sessions, you will have my ongoing support and assistance on any queries you may have on how to use certain features and functionalities on the site, such as data collection, report generation, manage your members' list, and many more.

I am very much looking forward to working with and sharing knowledge on the Care Opinion platform with your service.

Sarah Higgins

Administration and Communication Assistant

Care Opinion Australia


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I manage our social media and engagement activities for Care Opinion Australia and I specialise in collaborating with subscribers to sing praises and promote the stories about your service that demonstrate the dedication and efforts of your hardworking staff, as well as congratulating them on their wonderful responses – even to those really tricky stories. This really gives staff a boost to receive that well-earned recognition. While you may hear from me about potential collaborations, questions about stories or even looking to feature you in our newsletter, you are always welcome to reach out to me with your own ideas and requests to highlight your staff’s achievements.

I am so excited to have the opportunity to meet and collaborate with your service. I am eager to explore how the Care Opinion platform can reach right down to the ground level, bringing real feedback to the staff and how we can share those stories with your community.