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My mother's experience

(as a service user),

STORY HAS A RESPONSE

This story has had a response

About: Braemar Village

Basically I feel there has been a fall in care and service since my mother was admitted to the nursing home 18 months ago. In my opinion residents are now treated as numbers more than people living in what is their home. Birthdays are no longer recognised. New staff and residents are not introduced, often turning up for meals with a table full of strangers. Lack of staff particularly at night. My mother is very alert mentally, but with more dementia care and alzheimer's residents there is little for them to do. No programs for them, this also leaves the other residents with few activities to keep them busy and many just stay in their rooms causing depression. Management seems to mean staying in an office with a closed door not moving around the home and mixing with residents.

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Responses to this story

Response from Amelia Krumholectski, Executive Assistant, Braemar Presbyterian Care

The following response has been provided by the CEO of Braemar Presbyterian Care.

Dear Bass

Thank you for sharing your story.

I’m sorry to learn that you are unhappy with the care provided to your mother and invite you to contact us on 08 6279 3636 to discuss your specific concerns.

If you are uncomfortable with direct contact, we do offer an independent, third party reporting service, Your Call, which gives you the opportunity to raise your concerns anonymously and have them brought to my attention.

You can contact Your Call on 1300 790 228 or online at www.yourcall.com.au/report (enter company ID: Braemar).

Braemar is committed to providing the highest quality services to our residents and helping them to maintain their social connections in accordance with our mission of building the power of care, friendship, hope and love.

We provide a range of activities for residents both with and without dementia. For example, this month’s activities include bus trips, a ladies’ social hour, a men’s social club, singalongs, happy hours, and Valentine’s Day celebrations.

While we work hard to maintain the highest standards of care, Braemar is also committed to continuous improvement of our services and we welcome your feedback.

Kind regards

Wayne Belcher
CEO, Braemar Presbyterian Care

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful