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Incompetence in pregnancy care

Posted By dancezh86

"Incompetence in pregnancy care"

About: Fiona Stanley Hospital Peel Health Campus

(as the patient),

I don't even know where to begin. My relative is heavily pregnant. Was told (after blood tests) it is likely that she has blood clots in her lungs, started giving her injections in her stomach. Further testing. She has Influenza A. Needs to be transferred to Fiona Stanley Hospital as this is where the machines are to do the test and confirm blood clots (even though Peel Hospital had started injections anyway).

Well Fiona Stanley Hospital refused to take her due to having influenza A. I'm sorry, what? A hospital refusing someone because they are sick?! Almost laughable. After all day being in Peel Hospital and being starving and bringing this to the attention of staff, she was brought in sandwiches and told, there is deli meat in some of the sandwiches and because you are pregnant you will just have to pick that out! Wow!

Her doctor was fighting Fiona Stanley Hospital to push for her to go. She then refused on the second afternoon to have any more injections in her belly until there is confirmation of clot in the lungs. Offered a cat scan, along with the risk. Wow. After all of this there is actually no clot! Just before midnight on her second night at Peel Hospital, she is told she can go home and if she can't find someone to pick her up she can get an Uber!

I cannot even begin to express my anger and absolute disgust in, what I feel, is incompetence that does not even make sense in this case! I feel that Peel Hospital has a bad name and as for Fiona Stanley Hospital refusing to take a patient?! Really? We are told to go to hospital or the doctors with signs of the flu and to take it seriously. Again, wow. Trying to find words to address this is really hard, so upsetting for my relative who is quite shy and just can't get her head around what has happened. Absolutely disgusting!

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Responses

Response from Margaret Sturdy, Director Medical Services, Peel Health Campus, Ramsay Healthcare 4 years ago
Margaret Sturdy
Director Medical Services, Peel Health Campus,
Ramsay Healthcare

Submitted on 27/06/2019 at 5:01 PM
Published on Care Opinion at 5:11 PM

picture of Margaret Sturdy

Dear dancezh86

Thank you for taking the time to post your comments on the Patient Opinion website.

Firstly I hope your relative's condition has improved and she and the baby are doing well.

I am dismayed to read your comments, and would be very appreciative if you could give me a call on 9531 8580, or contact me by email sturdym@ramsayhealth.com.au so that I can get further details and conduct an investigation.

Thank you again for raising your concerns.

Yours sincerely

Margaret

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 4 years ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service

Submitted on 27/06/2019 at 6:10 PM
Published on Care Opinion on 28/06/2019 at 9:57 AM

picture of Neil Doverty

Dear dancezh86,

Thank you for taking the time to send us your story regarding your relative’s experience at Fiona Stanley Hospital.

I wish to reassure you that patients are not refused transfer or admission to Fiona Stanley Hospital for Influenza, we care and treat all patients with influenza safely. We have policies and procedures in place to ensure the safe care, transfer and admission of patients who have influenza.

Usually influenza on its own would not require hospitalisation. The Department of Health WA website has a number of resources that outline what to do if you are experiencing influenza like symptoms – there are some excellent resources that can be found here //healthywa.wa.gov.au/Articles/F_I/Flu-influenza. It is recommended that if you are experiencing symptoms that you are concerned about you should visit your GP, an after-hours GP or call health direct on 1800 671 811.

We do encourage people to use the Emergency Department for emergencies.

Of course, getting the flu vaccine is the best protection against the flu.

I hope your relative is now recovering.

Kind regards,

Neil Doverty

Executive Director

Fiona Stanley Fremantle Hospitals Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by dancezh86 (the patient)

Thank you for your response. In my story, I had stated she needed to go to Fiona Stanley as Peel did not have the equipment needed, and the influenza A was diagnosed while already in Peel. And yes, she was refused by Fiona Stanley. Maybe a check of the records would be helpful. More than happy to pass on the information as this was unacceptable treatment. My relative was very upset and unwell on top of it all.

Also her and her child had recently had the flu vaccine. I find this a little alarming also as the rest of the family and in-laws did not have the vaccine and we are all fine.

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