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"Patient Update"

About: Royal Melbourne Hospital

(as other),

Lack of update after loved one in recovery for over 3hrs. When asking ward nurse, they advised they'd follow up when they have time. Really? I believe this is poor...45 mins, still waiting. 

No compassion for the emotional distress one is under to advise them what is going on.

Simply lost my wife in the system for over 11hrs...

Don't even have a selectable option as husband, wife or partner regarding who I am.

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Responses

Response from George Braitberg, Executive Director Strategy, Quality and Improvement, Melbourne Health 2 years ago
George Braitberg
Executive Director Strategy, Quality and Improvement,
Melbourne Health
Submitted on 15/03/2019 at 8:18 AM
Published on Care Opinion at 10:23 AM


picture of George Braitberg

Dear tauruspn84,

Let me first say how sorry I am for your experience and hope that your wife is doing well. I certainly agree with you that being uninformed about the progress of a loved one can be a very stressful experience. Our staff are very aware of the importance of communication and making sure we look through the eyes of our patients, consumers, carers and families to understand their experience. We believe it is important that we provide safe, timely, effective person-centred care and appreciate feedback when we don't get it right.

Your experience will be provided to our staff for discussion, however, if you wish to provide more details I would be happy to look into your specific circumstances. Could you please contact our consumer liaison staff by email on consumerliaison@mh.org.au or by phone on (03) 9342 7806 if you wish to provide more details.

Rest assured that we have wonderful staff who come to work every day to provide great care and I hope that you have the opportunity to experience this during the remainder of your wife's stay.

Regards,

Prof George Braitberg

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