"Appointment cancelled after I turned up"

Dear homamyj63,

I apologise for the lack of communication about your clinic cancellation. If you contact our consumer liaison service at consumerliaison@mh.org.au we can follow up the specifics of your complaint but more importantly facilitate a new outpatient appointment if you are still waiting.

I have followed up with our outpatient team and they have informed me that some of the causes for abrupt cancellations are when the doctor is called away urgently (such as the need to attend the operating room or the emergency department), when the doctor calls in sick or when there is other unexpected or unanticipated personal leave. In these circumstances, our staff are instructed to try all methods of communication (including a phone call or text) and document these for later review and reporting. Hence we can follow up on your concern if you provide details.

Where possible if a patient attended a clinic even though their appointment was cancelled we try to ensure they are seen by an appropriate clinician if this is possible, however sometimes due to the clinical condition this is not possible.

I hope this explanation has been of help. Once again please accept my sincere apologies; I certainly understand how frustrating and disappointing your experience has been.

Regards,

Prof George Braitberg