"Admission and discharge"

About: The Prince Charles Hospital / Trauma & orthopaedics

(as the patient),

Absolutely shocking experience, in my opinion, with being discharged prematurely knowing I was unable to walk with 9/10 pain. Only given an x-ray but no CT scan done and no discharge plan put in place or home help organised.

I felt both dr and physio ignored my protestations that it was too soon to send me home. I was expected to get home on my own even though I couldn’t walk so my adult child collected me and set up everything downstairs for me to be ok for a couple of days.

Within that time the pain was unbearable. Cut a long story short, I have three prolapsed lumbar discs that are pinching nerves and have been told it will take up to six months for me to get feeling back in my left leg, if at all.

I was told by nurses on ward they would pack my medications that were brought from home; they didn’t, and then I believe the hospital refused to post them out to me (told I had four days to collect them even though I still can’t walk).

Never, ever again!


Response from Care Opinion Australia 2 weeks ago
Submitted on 19/06/2020 at 11:44
Published on Care Opinion at 11:45

This response has been published by Care Opinion on behalf of The Prince Charles Hospital

Dear skyqx58,

Thank you for taking the time to share these comments regarding the experience you had with regard to your recent admission to The Prince Charles Hospital.

I am very sorry to hear that you do not feel as though the staff listened to your concerns regarding being discharged. Our staff pride themselves on providing a high standard of care to all of our consumers and I am sorry that you did not feel as though this was your experience.

If you would like to reach out to us to have your concerns formally reviewed, I would invite you to make contact with our Consumer Liaison Office on 3139 4479 or via email at TPCH_CLO@health.qld.gov.au who can undertake to have your concerns investigated and a response provided to you.

Thank you for taking the time to advise us of your concerns and I hope we have the opportunity to address these with you directly.

Michele Gardner

Executive Director

The Prince Charles Hospital

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