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"Disappointing ward stay"

About: King Edward Memorial Hospital / Maternity

(as the patient),

I had a fantastic experience in the Midwifery Group Practice (MGP) care at KEMH throughout my pregnancy and labour, which can be found here.

The only disappointment we had with the care at KEMH was on the post-natal ward where I stayed 1 night after birthing my baby. I found the care on the ward was less than attentive and not as friendly or supportive as our previous experiences while I was pregnant.

After giving birth when I checked into the ward late at night, I was then left alone to pump and told to set my own alarm to wake up for pumping 3hrs later (as my baby in NICU) without being properly shown how to use the pump and not even offered to help me in/out of bed.

The next day I asked to be wheelchaired down to see my baby in NICU but it seemed to me that the midwife was reluctant and suggested I walk even though I was still in a lot of pain from labour.

Later I pressed the call bell and nobody came for over half an hour.

Then I was told I was being discharged that afternoon even though my baby was still in NICU and I was still very immobile, however despite it being less convenient to visit my baby, I was actually happy to go home as I didn’t feel comfortable or supported on the ward during recovery. It was a real shame as I believe new mums recovering from birth deserve just as much if not more care as they had before birth.

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Responses

Response from Jodi Graham, Executive Director, Women and Newborn Health Service 4 days ago
Jodi Graham
Executive Director,
Women and Newborn Health Service
Submitted on 30/11/2021 at 14:22
Published on Care Opinion at 15:22


picture of Jodi Graham

Dear MGPadvocate

Congratulations on the birth of your child and thank you for your feedback. We are always interested in hearing from our patients about their experience with our service.

At King Edward Memorial Hospital (KEMH) we endeavour to provide our patients with exceptional care and a positive birth experience. I am sorry to hear you feel your stay on the ward postnatally was unhelpful, particularly with regards to your requests for assistance to visit your baby in the NICU, answering your bell calls and learning skills such as using a breast pump.I acknowledge that this would have negatively affected your postnatal experience with our hospital.

The Women and Newborn Health Service strives to provide a safe environment where patients are encouraged to feel comfortable to advocate for their health and the health of their baby and to feel supported and cared for. I am sorry that on this occasion, this was not your experience.

We rely on feedback such as yours to ensure we are providing the best care and support that we can for our patients, so I thank you for your comments. Your comments will be shared with our staff who provide care to our patients on our wards.

I would like to thank you once again for taking the time to detail your postnatal experience and wish you and your family all the best for the future.

Yours sincerely,

Jodi Graham

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