This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My child's disgraceful visit to the ED!"

About: Bridgetown Hospital / Emergency Department

(as a parent/guardian),

My child was bought in to the Bridgetown ED in severe pain with associated diarrhoea, extreme sweats and general malaise.

They were not give pain medication for nearly an hour and 45minute including nurse-initiated medications!

No one got them the heat pack that was requested to be given to them and they were left alone in a room hooked up to machines with chronic diarrhoea and no call bell!

I believe this is absolutely unacceptable!

No patient should ever be left without a call bell alone and in pain!

I understand it was a busy morning but basic nursing care should never be forgotten!!

Why was a phone order not gained for pain medication??

Why did my child have to wait in pain until a doctor arrived to be administered pain relief!

This should not happen in my opinion! 

I have turned a blind eye on too many occasions about various incidents within this hospital over the years and I will not do this any more!!

And another thing; I believe staff should not be complaining or speaking negatively about other staff in front of patients. 

So many things here that should not occur!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Helen Stuart, A/Clinical Nurse Unit Manager, Bridgetown Hospital, WACHS South West 3 weeks ago
Helen Stuart
A/Clinical Nurse Unit Manager, Bridgetown Hospital,
WACHS South West
Submitted on 9/04/2024 at 5:47 PM
Published on Care Opinion on 12/04/2024 at 8:58 AM


Dear delphinusfg95,

I must sincerely apologise for your recent experience in the Bridgetown Emergency Department. In order to understand this situation better and investigate your concerns thoroughly I invite you to contact me on 08 9782 1222 at the Hospital to discuss this matter.

I am extremely sorry that you witnessed staff being unprofessional in their conversations and agree this should never happen and is totally unacceptable conduct.

Yours sincerely

Helen Stuart

Nurse Manager Bridgetown Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k