This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

Phase 3 Soft Launch


Error updating site page. We've logged the issue, please try again later.


Image title

This phase sees the platform launched in soft launch services, with consumers being made aware of the platform through key messaging and communications, and staff engaging and actively,

  • feeling assured of their safety within the platform
  • actively asking consumers to share their stories
  • appropriately responding to stories told on the platform
  • sharing learnings from the platform with interdepartmental colleagues.

Click through to read the following elements each Implementation Guide Phase includes: 

Desired Outcomes


Action Plan

* Action Plan (editable)

TimeframeImage title

It is recommended that Phase 3 is completed within one (1) month of Phase 2’s completion. This is four (4) months after the subscription contract (Service Agreement) has been signed and returned to Care Opinion Australia.

Image title

Download Phases 1 to 3 of the Implementation Guide and Action Plans.

Return to Phase 2.

Move to Phase 4.

Return to Implementation Guide Home.