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Phase 5 Review and Embed


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This phase represents a ‘coming together’ of Care Opinion feedback with existing quality, safety and consumer engagement activities. Image title

The platform is optimised by:

  • stories being routinely shared and responded to with quality, in a timely manner
  • engagement activities routinely run to continue momentum with the platform
  • stories and reports being used to inform strategic and operational improvements 

Click through to read the following elements each Implementation Guide Phase includes: 

Desired Outcomes 


Action Plan 

Action Plan (editable) 

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It is recommended that Phase 5 is reached within four (4) months of the completion of Phase 4.This is 10 months after the subscription contract (Service Agreement) has been signed and returned to Care Opinion Australia.

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Download the full Care Opinion Implementation Plan

Return to Phase 4.

Return to Implementation Guide Home.