There are a few aspects to managing contact with authors offline. Click through to see examples of how your peers have worded their responses authors regarding offline contact.
Inviting offline contact
Inviting an author to contact you directly is the first step and there are ways to word this that avoid suggesting the feedback will be disregarded if contact is not made.
Behaviour of a nurse (Crit 2)
Post natal after care (Crit 3)
Birth of my angel (Crit 3)
My labour experience left me traumatised (Crit 4)
Eating disorder support (Crit 5)
Reinforcing invitation to make contact offline
f an author does not take you up on the offer to reach out offline, it is a good idea post a follow-up response. We urge you not to be discouraged if a person does not reach out - for many people, their ideal outcome is an apology and an avoidance of the same issue occurring for others.
Bad service (Crit 2)
Good and bad (Crit 2)
Kidney pain (Crit 3)
Closing the loop on the conversation after offline contact
When an author does make contact offline, we recommend you close the loop on the conversation thread by posting a follow-up response. In this response, thank the author for reaching out and to provide a summary of the conversation and how the issue was resolved. It is important, of course, not to compromise patient privacy. Here are a few examples of how this has been achieved.
Pre-anaesthetic advice (Crit 2)
Ultrasound (Crit 2)
Communication during change of service (Crit 3)